What are the shipping options?
All orders are sent out via royal mail, with various levels of tracking. By selecting the 1st class recorded, this will only allow us to find out once the order has been delivered who signed for it and when. By selecting the Guaranteed next day this will allow us to track and trace the package at every step of its journey from us to you.
UK DELIVERY
1st Class Recorded £3.95
Orders sent using Royal Mail, usually within 1-3 days and will require a signature for delivery.
Royal Mail Special Delivery £7.95
Orders sent using Royal Mail Special Delivery. All orders received before 12pm will be delivered before 1pm the following day and will require a signature for delivery. However, if the orders are placed on a Friday due to the weekend, orders will be delivered on the Monday.
EUROPEAN DELIVERY
Airmail (exc Russia) £4.95
Orders sent via Airmail, usually within 3-5 day. Proof of purchase will be obtained, however no tracking will be available
Airsure £7.95
Orders sent via AirSure, usually within 3-5 days and will require a signature for delivery.
Are there any shipping restrictions?
We currently ship within the UK and to most European countries:
Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Ireland, Italy, Jersey, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Russia, Turkey.
How soon will my order arrive?
If we receive your order by 12pm we will aim to ship it that same day, busier times of the year will be by next day. If you wish this to be a priority shipment, please select this in the postage options. Depending on the service you select, all European orders should be with you within 3-5 working days from placing (Russia will take 5-7 days).
What if my order is damaged or faulty?
If for any reason you have a fault with one of our products, you may return the item for either a replacement product, or for a full refund . Please follow the procedure below in order to qualify.
1. Please email us at info@simplebeauty.co.uk or call us on +44(0)207 297 2169 (between 9am-5pm, Monday to Friday) to notify us of your intent to return. Your email should contain:
- Customer Number
- Invoice number of original transaction
- Date of Purchase
- Reason for return
- Your preference for either a replacement product or refund
Any items received without this information may be delay in being processed.
2. A Returns Authorisation Number will be given to you, and only once you have this number, can you return the product for a refund. Refunds should be posted to the following address and include a copy of the original invoice:
Simple Beauty UK Ltd
Returns Department
Liberty House
222 Regent Street
London
W1B 5TR
3. When posting the parcel, please obtain proof of postage. Without this, you will be unable to make a claim should the parcel go missing.
4. Simple Beauty will not be liable for missing returns
5. Once the faulty product is received, if you have chosen to receive a refund, this will be processed within 10 working days. Please allow a further 3-5 days for this to reach your account.
6. The cost of your return postage will also be credited to your account.
7. If you have chosen a replacement product, this will be despatched within 5 working days and posted free of charge.
This does not affect your statutory rights.
